fbaji's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how fbaji collects, uses, and protects your data.
1 Introduction & Scope
fbaji operates a trusted online gaming platform for players in Bangladesh. We believe that your personal privacy is a fundamental right, and protecting it is our first and foremost responsibility.
This Privacy Policy ("Policy") applies to all users of the fbaji platform ("Service"). By using this website, you agree to the terms described in this Policy. The Service is intended for users aged 21 and above only.
fbaji uses SSL encryption technology to keep all data transmissions secure. We never sell your personal information to third parties.
This Policy may be updated from time to time. Any changes will be published on this page, and for significant changes we will endeavour to notify you through the contact information you have provided.
2 What Information We Collect
When you use the fbaji platform, we collect information in various ways. The categories of information collected are listed below.
Identity Information
- Full name, date of birth, and nationality
- Government-issued identity document details (such as national ID number or passport number)
- Current and permanent address
- Mobile number and email address
Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- General bank account details (bank name, branch, account number)
- Deposit and withdrawal history
- Transaction date, time, and amount
Gaming Activity Information
- Game play history, bet amounts, and outcomes
- Account login and logout times
- Details of bonuses and promotional offers used
Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Information collected through cookies and similar tracking technologies
- Browsing patterns on the platform (page visits, session duration)
3 Purposes of Using Your Information
fbaji uses your information only for specific and legitimate purposes. Those purposes are described in detail below.
3.1 Account Management & Identity Verification
Verifying your identity, creating and managing your account, and confirming your age (minimum 21 years) are core parts of our service. Without this information we will not be able to provide the service.
3.2 Processing Financial Transactions
We use your financial information to successfully process deposit and withdrawal requests, prevent fraud, and ensure the security of transactions.
3.3 Providing Customer Support
Our 24/7 support team uses your information to resolve your issues. This information is needed to communicate with you via live chat or email.
3.4 Platform Improvement & Personalisation
By analysing your gaming preferences and behaviour, we improve the quality of our service and make your experience more personalised.
3.5 Ensuring Responsible Gaming
Information is used to monitor gaming behaviour in order to support players who may be experiencing problems and to implement responsible gaming policies.
3.6 Compliance with Legal Obligations
Information may be retained and used to comply with applicable laws and regulations, prevent money laundering, and fulfil legitimate requests from competent authorities.
4 Sharing Information with Third Parties
fbaji never sells your personal information. However, in certain circumstances information may be shared with trusted third parties.
4.1 Payment Processors
A limited amount of necessary information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete your financial transactions. These institutions operate under their own privacy policies.
4.2 Technology Service Providers
Providers of server hosting, cybersecurity, and data analytics services may access limited information solely to perform their specific tasks. They may not use this information for any other purpose.
4.3 Legal Authorities
We may be required to provide information to authorities pursuant to a court order, a legitimate request from a government agency, or as required by applicable law.
Outside of the cases above, your information will not be disclosed to any third party. A confidentiality agreement remains in force with each third party.
5 Cookies & Tracking Technologies
The fbaji platform uses cookies and similar technologies to improve your browsing experience.
5.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform — for example: maintaining login sessions, security verification, and saving user preferences. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to make the service more personalised by remembering your language preference, session information, and previous activity.
5.3 Analytical Cookies
Anonymous statistics are collected to evaluate and improve the performance of the platform. You cannot be directly identified from this information.
5.4 Managing Cookies
You can manage and delete cookies from your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working correctly.
6 Data Security Measures
To ensure the security of your information, fbaji has implemented industry-standard technical and administrative measures.
6.1 Technical Security
- All data transmissions are secured using SSL (Secure Socket Layer) encryption.
- Stored data is kept in encrypted form.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are active.
- Two-Factor Authentication is available.
6.2 Administrative Security
- Only authorised staff can view your information, and only to the extent necessary.
- All staff receive privacy training.
- Logs of data access are retained and monitored.
No party can guarantee complete security on the internet. However, we are committed to protecting your information with every effort available to us. If you suspect a security issue, please contact us immediately.
7 Data Retention Period
We retain your information only for as long as it is necessary or legally required.
7.1 Active Account
While your account is active, we retain all necessary information. This information is used to provide the service, process transactions, and meet legal obligations.
7.2 After Account Closure
Even after an account is closed, records of financial transactions and identity verification information may be retained for a specified period as required by law.
7.3 Data Deletion
Once the designated retention period has ended or there is no legal obligation to retain it, your personal information is securely deleted or anonymised.
8 User Rights
As a user of the fbaji platform, you have the following rights over your own data.
8.1 Right to Access
You have the right to know what information we hold about you. Contact our support team to obtain a copy of this information.
8.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through account settings or via the support team.
8.3 Right to Erasure
In certain circumstances you may request that your data be deleted. However, this request may be fulfilled only to a limited extent where legal obligations or ongoing disputes apply.
8.4 Right to Restrict Processing
You may object to your information being used for certain purposes. For example, you may request that marketing communications be stopped.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via live chat or email ([email protected]). Our team is available 24/7 to assist in Bengali and English. We will process your request as quickly as possible.
9 Protection of Minors
fbaji is strictly a platform for users aged 21 and above. We do not knowingly collect or process any information from persons under the age of 21.
An age verification process is completed at the time of account registration. If it is ever found that a user is a minor, that account will be closed immediately and all collected information will be deleted.
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
10 Policy Changes & Updates
This Privacy Policy may change from time to time as a result of business changes, legal requirements, or service improvements.
We will update this page before any significant changes take effect. For important changes, you may be notified via your registered email address or through a notification when you log in to the platform.
Continued use of the fbaji platform after changes have been made will be taken as your acceptance of the updated Policy. We therefore recommend reviewing this page periodically.
11 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us.
- Email: [email protected]
- Live Chat: Available directly from any page on the platform
- Support Hours: 24 hours a day, 7 days a week (in Bengali and English)
We are committed to resolving your issues as quickly as possible. Thank you for your trust in fbaji.